AI-Driven Insights Meet
Enterprise-Grade Automation
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ServiceDesk AI
An AI phone call summary is an automated recap of a phone conversation generated by artificial intelligence, providing a concise and insightful overview of key discussion points, action items, and caller sentiment from a transcript. This technology, used by businesses and professionals, helps improve agent performance by reducing manual note-taking, offers actionable insights for better customer interactions, and provides searchable records for follow-up and team performance analysis. Transform IVR phone calls into actionable insights instantly. Our AI technology integrates every conversation with ServiceNow; these summary documents are available by default, and customization can be done to load the PDFs into target applications.
AI Search
Easy to configure, straight to the point – our chatbots will strike up conversations effortlessly with candidates. It summarizes the resume with key points and compares it with other resumes to make it easier for recruiters to streamline the selection process. AI-powered automation improves recruitment by handling time-consuming, repetitive tasks like resume screening, candidate sourcing, and interview scheduling. It can process large volumes of data much faster and more accurately than humans, identifying the top candidates for specific roles based on job requirements.
ClinicalAI
AI medical scribe for all clinicians. This module is the ambient AI medical scribe that automates clinical documentation to reduce administrative burdens and enable healthcare professionals to focus more on patient care. It stores the raw text in the EHR platform along with the summarized view. The module is also integrated with ICD-10. This module is developed in accordance with HIPAA; the conversation and chart summary are stored in the clients premises (cloud).
AI Ops
AIOps stands for Artificial Intelligence for IT Operations and is the strategic use of AI and machine learning (ML) to automate and streamline IT operations. It analyzes large volumes of data from various IT sources to provide insights like anomaly detection, root cause analysis, and automated remediation, which helps prevent issues before they impact users and speeds up problem resolution. This allows IT teams to manage complexity, reduce costs, and improve efficiency in modern IT environments.
Employee Enablement
A single AI-enabled screen interface offers insights across various systems including Finance, HR, Claims, Members, Providers, Vendors, UM/CM, Enrollment, Products and more, simplifying access to vital data. Effortless dataset configurations streamline management, ensuring seamless operations across all domains. This system's efficiency not only boosts productivity but also reduces costs associated with corporate reporting significantly. Centralizing data access eliminates the necessity for multiple reporting platforms, leading to substantial savings for the organization. This consolidated approach not only enhances decision-making but also optimizes resource allocation, ultimately contributing to financial savings. Furthermore, this tool will be developed in-house.
Fax Automation
Fax automation AI uses artificial intelligence to automatically read, classify, and extract data from incoming faxes, then routes it to the correct patient charts or systems, significantly reducing manual tasks for healthcare staff. This technology uses natural language processing to understand unstructured data, improving accuracy and speed in patient communication and administrative workflows, ultimately improving efficiency and freeing staff to focus on patient care.